FAQ – ZONFAZ

FREE SHIPPING ON ORDERS OVER $29

Wholesale: 10+ pieces, 10% off | 20+ pieces, 15% off

Frequently Asked Questions

Do you ship to all countries?

Yes, we ship to all countries, whole world.

How long will it take to receive my order?

Processing time: Order verification, tailoring, quality check, and packaging. The time of processing an order is 1-3 business days.
US Shipping Address: the United States of America: Standard Shipping needs 10-20 business days, we usually ship by USPS.
Other countries Shipping Address: International Shipping needs 15-20 business days, we usually ship by YANWEN.
Please note: Delivery Time= Processing time+ Shipping Time

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

I order the wrong color / leave the wrong address, can I change it?

Of course, you can change at any time before we shipping. Please contact us timely, email at support@zonfaz.com

Do you wholesale?

ZONFAZ offers bulk orders of 50 items or more of the same style.

We work with small and large retailers, corporations, and institutions providing both branded and unbranded product. If interested, please email us at support@zonfaz.com

Why did my Credit Card payment fail?

If the credit card payment for your order fails, please try several times or pay with another credit card. After that, if it still shows payment failure, we suggest you contact your bank or use PayPal to pay

My order never arrived, what should I do?

Oh no! We’re sorry to hear that. But don't worry, We are a friendly and responsibility seller, will try our best to help you solve. If the tracking information of your package shows delivered successfully, pls check your mailbox or front door firstly. Sometimes the post office works will put your package directly. pls email us If you still can't find your package in mailbox and front door.