Return and Exchange Policy
- We support buyers to return or exchange goods within 30 days after receiving them. If it has been more than 30 days since you received your item(s), unfortunately we are unable to offer you a return or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
- If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
- If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Return Address: 4th Floor, Building 3, No. 3, Shanxing Road, Sanjiang Street, Shengzhou City, Shaoxing City, Zhejiang Province, China 312499